Refund policy

At NORA, we are dedicated to ensuring that your ordered product arrives in impeccable condition. We meticulously inspect each item through numerous quality checks before dispatching it. However, if you encounter any defect in your NORA piece, please refer to our policy for further guidance.

Additionally, we strongly advise customers to carefully review product dimensions prior to purchasing to prevent any issues such as misfitting at your location or difficulty passing through doorways. Regrettably, we cannot facilitate returns or exchanges in such instances.

Is my purchase eligible for exchange, and how do I exchange my purchase?

Your purchase is eligible for exchange only if it meets the following conditions:

If you have received a product with an incorrect size, meaning it does not correspond to the item specified in the order confirmation email, or if you believe the product possesses a genuine quality or manufacturing flaw, we kindly request you to promptly photograph the issue upon unpacking.

Should your purchase adhere to the return criteria outlined above, we urge you to reach out to our customer care team within 5 days from the delivery date. Please provide the following details when contacting us: - Order number - Delivery address - Reason for return specification. In the case of a defective or incorrect product, kindly include an image of the item for our reference.

You may contact us via email at info@norahome.in or call our customer care at Ph: +91 81686 79691 or whatsapp us at: +91 81686 79691 from Monday to Saturday, between 10:00 AM to 5:00 PM (IST). We will look into the issue and respond to you within 3 working days.

A reverse pick-up will be scheduled within 5 business days. Please ensure that the product you return is unused, and the original tags are intact. To be eligible for exchange, your item must be unused and in the same condition that you received it. We will only accept damaged items with a manufacturing defect that happened prior to receiving the product.
We do not entertain a ‘change of heart’ return/exchange policy.
For merchandise picked up from your home, the refund will be processed once it has been received at our warehouse. Depending on your pick up location, the processing of this refund can take up to 7 days.
To be eligible for return/refund/exchange, your item must be unused and in the same condition that you received it. We will only accept damaged items with a manufacturing defect that happened prior to receiving the product.
The refund will only be processed upon verification of the manufacturing defect at our end. We would require a receipt as proof of purchase.
Any item not in its original condition, damaged or missing parts will not be eligible for replacement or refund.

What if I need a different size in the same style I have purchased?

In case product is returned due to any manufacturing defect, the same product will be sent to you. Returned product can’t be exchanged with any other new product or different size.

Refunds

Once your return request is received along with proof and reason for refund, we will send you an acknowledgement email. We will also notify you of the approval or rejection of your refund. If your request is approved, then your refund will be processed, and you will be credited on your original method of payment, within 7 days of approval.

Refund not received

If you don’t receive the refund within 7 days, please contact your bank/credit card company as it may take some time before your refund is visible in your account. Alternatively, feel free to contact us at info@norahome.in or +91 81686 79691.

Exchanges

We only replace items with manufacturing defects. We will exchange it for a new piece of same item within 7 days of purchase.

Our Cancellation policy

Once your purchase has been made, we will not be able to accommodate any cancellation or change requests. We request the customer to personally be present during the time of delivery to ensure a proper inspection of the purchase.